Frequently asked questions
Can I amend my booking?
We undestand that occasionally you may need to amend a booking due to staff ratio and sometimes this may be last minute, please give us a call on 07795 367337 and we will do our best to accomodate you on an alternative date.
I need to cancel my booking all together
If you or your staff member can no longer attend the course we will hold a credit note for you to use against a future booking. In some circumstances we are able to offer a refund.
My course has been cancelled will I receive a refund?
If we have had to cancel a course for any reason a full refund will be issued.
I am unable to book online
If for any reason you cannot make a booking through the website, please call us on 07795 367337 and we will take the booking over the phone, alternatively you may send an email to firstname.lastname@example.org.
Do you offer inhouse training?
We offer a variety of Bespoke courses that can be held at your setting. Cost depends on the training involved and dates will need to be agreed with a trainer. If you are interested in a Bespoke course please call us on 07795 367337 or email on email@example.com
How do I obtain my certificate?
Once training has been completed you will be emailed a link to an online evaluation, you or your staff members then have 2 weeks to complete this. Once submitted we will email a certificate to your setting. Each person must complete a separate survey.
Do you offer Teacher Training Day courses?
We offer a wide range of bespoke courses that may be run on a Teacher Training day for your setting, this dates are very popular and can booked up quite quickly. If you are interested in booking training for these days please fill in a Bespoke booking form in the first instance and we will be in touch.
Will I receive a confirmation of my booking?
Any forms submitted or bookings made on the website should generate an email acknowledgement. If you do not receive confirmation please call 07795367337 or email firstname.lastname@example.org and we will check your booking.